What we collect

Cold Comfort minimises the amount of personal information that collects for the purpose of running its business:

• Names, email addresses and contact telephone number provided you in the course of submitting a query.

• IP address, geographic location, device type and operating system of visitors to the website

• Names and contact details for the purpose of invoicing Cold Comfort clients

What we do with your information

• If you make contact with us for an enquiry, we will process your contact details, normally names, email address and telephone number in order to respond to your request and provide you with services. We do not share this personal data.

• Business contact details for internal record keeping

• If you have subscribed to a mailing list via this website, we will use the contact information to keep you updated with products, services and events relating to the interest you expressed when registered. We do not share this personal data.

• IP Address, country and location of visitors to the site. This helps Cold Comfort to monitor traffic, improve this website for a better visitors’ experience. This information is viewed as aggregated and anonymised and not used to identify individuals.

How we use cookies

A cookie is a small file which is placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to customise your visitor experience. The web site can tailor its responses to your preferences by storing and remembering information about the device used for the site’s visit. 

We use traffic log cookies to identify which pages are being visited. We only use this information for statistical analysis purposes, inform changes to site and identify popular content.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. 

Most web browsers automatically accept cookies, but you can modify your browser by setting it to decline cookies by default. Declining cookies may impair your experience when visiting our website.